The state of “tickets generated” is only updated when the primary button “Generate Tickets” is clicked.
This should also trigger when configuring a restricted participants list, which allows you to “generate missing tickets” from its interface.

Submitted by Elmer van Chastelet on 5 December 2023 at 11:12

I had this same issue. I generated tickets from the Restricted Participants List, but had not clicked the button yet.

The Exam Checkup page said Exam tickets were not generated, and linked to a page that just had the Generate Tickets button twice. After clicking it, it worked fine. But now I had to un-generate the extra tickets for the other students that didn’t register.

We’ll force a workflow where you first need to generate all the tickets before you can configure a list of participants.